Job Overview

Apply on employer's website Accident Management Team Support Specialist About the role This is an incredibly busy post that plays a vital part in ensuring that our Accident & Management operation runs smoothly. In this role you will you provide back office support to both internal and external customers whilst demonstrating flexibility and a real desire to improve the customer experience by providing excellent service. This will include responding to emails and ensuring all driver documents are in order and available. You will also need to be a team player and have excellent communications skills as you will be supporting the in-house engineers and liaising with a variety of external groups such as insurance companies and our network of approved repairers. People will also be contacting you for support and guidance and all work will need to be carried out within agreed time scales. There will be a daily requirement for you to prioritise your workload and then adapt as new work comes in. About you We are looking for someone with previous experience in a similar role (maybe in claims) gained within an insurance or broker firm that has required that mix of task and customer service duties. Good organisational, planning and communication skills and the ability to be adaptable are a must. Relationships are what makes you tick and you will stop at nothing to ensure your customers are pampered to blushing point. You will need to have excellent MS Office skills including Excel and PowerPoint and have the ability to analyse data and produce high quality and accurate management information. About us Owned by BNP Paribas, one of the world's top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we've achieved in recent years and the number of major industry awards that we've won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we're the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we'll help you steer from strength to strength. What's in it for you? We are a friendly bunch - more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career. We are located on Birmingham Business Park, just off the M42 and offer free onsite parking and buses also service the business park. Our employees are really important to us so we all benefit from private healthcare, life assurance, excellent pension and a range of large company benefits, in addition to the competitive basic salary. If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today.

Key Requirements

Brokers Customer Satisfaction General Insurance High Organizational Skills Claims Handling