Job Overview

Apply now Job Title: Branch Customer Service Adviser - ARABIC SPEAKING Location: Edgware Road, London Salary: £19,890 Al Rayan Bank is a growing, ethical bank with branches across the country and our operational headquarters in central Birmingham. As part of the Masraf Al Rayan Group, we've got exciting growth plans and an aim to deliver a professional, first class service to our customers. We're looking for a Branch Customer Service Advisor to join part of our branch network in our Edgware Road Branch. This is a fantastic opportunity to join our growing bank where we can offer exceptional opportunities for you to make your mark and progress your career. We offer great benefits including an attractive basic salary, a competitive incentive scheme, private medical insurance and 25 days holiday. Purpose of the role: To deliver exceptional retail performance through the implementation of the cashiering design and agreed service model. Key responsibilities and tasks Delivering Service & Sales Excellence Work with the Deputy Branch Manager to ensure the delivery of an excellent and consistent customer service and sales experience for customersAchieve personal performance objectives relating to: Customer ExperienceSales of products and servicesRetail disciplineRegulatory, risk and rigour standards Understand and promote the Company Mission, Brand and Customer Service StandardsIdentify when and where to refer the customer to the appropriate area for specialist sales help or adviceContribute towards the achievement of the outlet sales performance objectives. Delivering Operational Excellence Responsible for ensuring satisfactory standard of operational risk and compliance are achieved when dealing with customersAgree targets with Deputy Branch Manager and be accountable for the achievement of those targetsActively consider transactions to identify Money Laundering and Fraudulent activitiesWill be required to operate a sterling or other currencies tillReadily give support to Deputy Branch Manager undertaking additional duties when they ariseWork closely with Deputy Branch Manager managing the ATM, till and vault. Team Work Work closely with the Deputy Branch Manager and other branch staff as one team to deliver exceptional outlet performanceShare knowledge, experience and best practise with other team membersTake an active part in team activitiesRaise the Banks profile by participating in local events aimed at being part of the local communityOn occasions work at different locations as per business needs Self Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development Performance MeasuresMeeting and exceeding customer expectations Delivering agreed customer service and sales standards Meeting deadlines and accuracy levels Adherence to all regulatory and legal requirements Competencies, skills, knowledge and experience to undertake the role: Essential Arabic speaking Good Educational minimum of four GCSE's grade 'C' or above must include English and Maths. Numeric Good interpersonal and communication skills Good keyboard and PC skills Organised and able to work to strict deadlines Team working Detail conscious Worked in a retail environment with proven customer service skills Desirable Worked in a regulated environment Banking experience Cash handling experience

Key Requirements

Branches Customer Service Retail Risk Sales