Job Overview

Apply now THE COMPANY Brewster Pratap are working in partnership with a leading business to recruit a driven and passionate Customer Service Manager. This is a fantastic opportunity to join a fast-paced growing organisation with inspirational leaders and big ambitions. The role is easily commutable for Customer Service professionals in Doncaster, Barnsley, Rotherham, Sheffield, Wath and surrounding areas. THE JOB As Customer Service Manager duties will include: Managing the team of Customer Service Advisors within a fast paced environmentInvolvement and accountability in leadership decisionsIdentify and implement improvements in the customer service process and customer experienceReport on sales metricsPrepare monthly forecastsMonitor customer feedback and help resolve complaintsInvolvement in the claims handling and customer service improvements for the business THE PERSON Minimum of three years' experience of working within a similar management roleDrive for continuous improvementProven track record of implementing change successfully THE BENEFITS Salary of upto £30,000 dependant on experienceFantastic opportunity to join a fast paced growing organisation with inspirational leaders and big ambitionsConvenient location with onsite parking20 days holiday + 8 bank holidays, rising with servicePension scheme Brewster Pratap Business & Office Support is a division of the Brewster Pratap Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing jobs in in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of business and office support recruitment we would really like to hear from you. Please visit our website at www.brewsterpratap.co.uk for more information.

Key Requirements

Customer Service KPI retail Customer