Job Overview

Apply now Job Description Role: Customer Support Advisor Based: Newcastle Hours- Typical 35 hours per week shifts between (working between 6am-8pm) Salary: £8 per hour & benefits (permanent role) My client is a leading provider in its niche field with a commercial global client base Due to expansion of business an additional role has been created to support the existing Customer Support Team. The successful applicant will be responsible for providing timely and effective first line support for a portfolio across the country, both in terms of resolving technical faults and helping end users work through problems & use the devices effectively. Additionally, the post holder would receive inbound telephone calls from customers, providing , assisting with enquiries and resolving disputes Personal attributes required: Strong communication and inter-personal skillsEnthusiastic team playerSelf-motivating, proactive and ambitious Key role requirements: Fluent in written and spoken English & Arabic languageExcellent customer service skills, especially telephone manner, and ability to effectively manage and resolve disputesSome technical knowledge of Windows operating systems and computer hardwareCompetent use of Microsoft Office software, particularly Excel and OutlookHighly organised, able to prioritise & manage own workload without supervision Job Type: Full-time Salary: £8.00 /hour

Key Requirements

Calls Customer Service Enquiries Retail Telephone Manner