Job Overview

Apply on recruiter's website Welcome to the world's first lifestyle insurance company.Our client helps businesses to love their people and provides life insurance, wellbeing and rewards in one simple app.If you want to work in a fast-growing startup backed by VCs and on a big mission - look no further! Job Description This is probably the most important job in the whole company.Building amazing technology, doing deals with world class insurance partners, onboard amazing brands - this is the 'easy' part - but if the people who are using the service day to day don't feel that they are cared about, then its all a waste of time.The business lives and dies by the quality of the customer success team - you will be the first line of contact that a customer has with the business, and every interaction is a marketing opportunity to impart the values and share the company's ethos. There will be amazing potential to grow and develop, as the early team members will report directly to the COO and will have the opportunity to grow a team.The ideal candidate will have: Strong academics from a top universityExperience in a high pressure environment - that could be at work or in universityA deep passion to work in a startup - with all the challenges that entails!Incredible attention to detail - you will probably be the type who noticed every typo on lecture slides and never missed a full stopAn open attitude and willingness to learn - are you someone who is ready to put their hands up and admit what they don't know - rather than winging it?A fun / quirky side - do you have have joie de vivre?A big heart - you might be the kind of person that strangers start telling their life story to on the tube or the one all your friends can rely on when they have something to talk aboutA desire to be a part of a mission driven business - you would be expected to buy into the vision of helping people live longer, happier, healthier lives. Skills / qualifications: Undergraduate degreeGreat writing / phone mannerFluency with technology and able to understand quickly how to use new software / appsExperience with CRM systems / intercom a plus The perks: £20k - 25k depending on experienceThe potential of options in the businessYoga , HIIT and mindfulness sessions in the officeBeer and Pizza on Thursday eveningsBreakfast and fresh fruit in the morningsArtisanal coffeeOffice dogs

Key Requirements

Customer Satisfaction Customer Service Insurance Organisational Skills Highly Detailed