Job Overview

Apply now Legal Recoveries Associate Location: Leeds Salary: Starting Salary of £18,916, rising to £20,755 after 6 months, +bonus. Future earning potential of £27,817 + 7.5% bonus + contributory pension. At Lowell, we recognise that our biggest asset is our people, and we are looking for a diligent, talented, Legal Recoveries Associate to join our team. What will you be doing? As a Legal Recoveries Associate you will be on the front lines, taking inbound and outbound calls, and talking to our clients about their accounts that have fallen into arrears. This means you will be empathetic, taking the time to understand each client's unique situation. You'll work with, and really support, our clients with putting affordable repayments into place in conjunction with litigation processes, help with any queries, and also conduct regular reviews to ensure payments are still suitable. Following legislation and policies will be a huge part of your role, so you'll need to make sure you develop clear understanding of litigation procedure, SRA Solicitors Regulation Authority, and other codes of practice including in-house policies. Conduct Risk: Actively contribute to our culture of 'doing the right thing'Remain compliant within the SRA regulations and industry best practice.Demonstrate that the client is at the heart of the business through their behaviours and mind-set What will you need to bring? Ability to emphasise with clientsTime management and organisational skillsExcellent interpersonal and communication skillsProven ability to work on own initiative without supervisionHigh personal and work standards - attention to detail and accuracy of recordsIntermediate computer literacyAbility to ensure that data is processed correctly and kept confidential at all timesAbility to work under pressure and in a demanding environment Previous Experience: Experience of using computer systems on a day to day basis.Experience of working in a litigation environment is desirableLitigation Collections environment, or customer focused environment or equivalent - Desirable You'll also need: GCSE Maths and English, or equivalent How we reward you: Competitive salary with annual bonus Contributory pension3% flexible benefits - including Cycle to Work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week's worth of holiday (subject to start date)Excellent coaching and trainingFree shuttle bus from Leeds City CentreSubsidised on-site restaurantFree on-site gym About Lowell Solicitors As one of the UK's leading and most respected credit management companies, we believe in the importance of good relationships. Whether that's with our clients or our people. We want to listen to and understand our clients, not judge them, so that we can find the most affordable and fair ways to help them pay off their debts. Fairness runs through everything we do, which is why we have been awarded the top rating by Investor in Customers for the last three years. We're keen to develop teams who want to make a difference and we offer them fantastic rewards and benefits for being part of our success. Have we sparked your interest?

Key Requirements

customer service collections legal financial services solicitors litigation recoveries small claims lowell