Job Overview

Apply now Working within one of London's leading Luxury Department Stores.. Key Responsibilities : Customer Service and Sales Delivering an extraordinary customer experience meeting sales & profit targetsCreating an extraordinary selling experience for customersConsistently meeting customer needs & expectations & initiating improvements whenever possible Specifically: To role model service behaviours and standards service and ensure team members meet these standards and address any gapsTo train, motivate and drive the team to exceed customer expectationsManage productivity to meet needs of the business To monitor department sales (own bought and concession), identify opportunities and risks and take action to maximise salesTo set realistic yet stretching sales targets for team.To review concession businesses, set improvement targets and deal with any issuesTo motivate the team to exceed sales targets, by developing skills in product knowledge, link selling, after sales service and awareness of other servicesTo support the rollout of company-wide service initiativesTo effectively manage returns and complaints, and turn into positivesTo take corrective action from SpotlightTo drive sales and monitor performance of concessions and own bought People Managing & leading our people through Performance Management & other available tools and processes. Specifically: Lead by example, whilst promoting and setting standards which meet valuesTo support the organisations plans for succession with a focus on career progression and coachingResponsible for the assessment and recruitment of high calibre teamsTo manage the performance of all new starters and their buddies, ensuring they are fully supported to deliverTo develop a strong team dynamic and build moraleTo ensure the performance of the team exceed expectations through setting and communicating standards and giving regular feedback and supportSeek to continuously raise the benchmark and improve standards through ongoing development, coaching and performance management of the teamTo conduct performance reviews with team and concessionsTo ensure all team members are fully briefed on key business messages and communications in a timely and energising mannerTo proactively implement actions following the engagement surveyTo organise effective rotas ensuring the right person in the right place at the right time, and communicate these to the team in advanceTo promote attendance through monitoring key information and following up as appropriateTo conduct disciplinary procedures as appropriateTo conduct store approvals of concession teams and remove, if necessary Environment Product Customer and Commercial Focus Communicating and Influencing Leading and Developing Others Teamwork Key Skills and Experience Experience in a retail environment as a managerAbility to manage and lead teamsPrevious experience in a fast pace, dynamic, high sales/volume businessGood understanding and evidence of excellent retail standardsGreat commercial focusHands-on management styleGreat empathy with peopleReal desire to give exceptional customer service

Key Requirements

Department Stores fashion footwear accessories