Job Overview

Apply now Optima Plus Recruitment are currently representing a huge, successful consultancy business based in the heart of Birmingham, who are looking for a Resource Planner & Scheduler to join their planning team. You will be responsible for ensuring the creation and full optimisation of appointment slots for both field and clinic using all available Disability Assessor's whilst delivering against Business Plan requirements. Key Responsibilities:• Understanding future capacity requirements for your area vs. current capacity constraints using Forecast information.• In conjunction with the Planning and Operations Team you will develop robust plans to overcome known operational challenges to maximise delivery.• Own the relationship with Field Operations Managers for the utilisation of their resources in the Planning & Scheduling of work.• Ensure that CRM accurately reflects the resource pools available to you.• Update Disability Assessor's annual leave / absences in a timely manner.• Create schedule templates for all field Operations Staff and Contractors.• Pro-Actively monitor individuals availability and the impact it has on bookable slots.• Take part in weekly conference call with Team Managers in order to discuss and resolve any issues.• Answer telephone queries quickly and proficiently.About you: • Prior knowledge of scheduling, ideally in a field environment but experience within a front or back office would be considered.• Knowledge of resource planning in an operational environment.• Able to think laterally to consider options which will optimise the requirements of the business.• Ability to prioritise workload to ensure all targets are met.• Proven experience of building and developing strong working relationships• Can organise and prioritise tasks effectively.• Clear understanding of Service Management and Service descriptions.• Knowledge of telephony/CRM systems (preferred but not essential).• Excellent attention to detail.• Ability to work in a pressurised, changing environment.To apply, please send your CV through to Aimee on the email below or call in the office for a confidential discussion.

Key Requirements

Forecast Resourcing Schedule Building Relationships Planning