Job Overview

Apply now Retail Session Stylist Reporting to Store/Department Manager Purpose of the role To represent the brand with excellence in all that you do.To offer exceptional customer service with a strong knowledge of every product we representTo ensure impeccable standards of merchandising and grooming guidelines are adhered to at all times.To achieve all weekly/monthly sales targets across the Brand range in line with company expectations.To showcase the product range through on counter demonstrations / one to one consultations with every customer - aiming to maximise every retail opportunity.To have control over all inventory aspects of the range within stores of responsibilityTo build and maintain strong relationships within all department stores, both with management and shop floor sales team.To adhere to all department stores policies and procedures while working in store.To conduct regular training sessions for in store staff within department stores in various locations across stores of responsibility.To ensure all products are merchandised to highest of standards in line with company guidelinesTo be a charismatic influencer leaving a lasting impression with a view to building brand awarenessTo ensure exceptional standards of customer serviceTo identify customers needs and advise on solutions ensuring each opportunity is maximisedTo have a professional and in-depth understanding of the range and every product we sell.To build a strong loyal client base through excellent service and consultations.To approach customers with confidence and entice them to the counter to showcase BrandTo closely manage the stores retail / merchandising & stockTo monitor and report all inventory related issues to the Head of UK Retail.To accurately complete all required reports on sales and store performance weekly/monthlyTo ensure that all Brand merchandising guidelines are effectively used in store in line with company guidelinesTo conduct theatre on counter or designated areaTo ensure an enticing atmosphere is created through product demonstrations.To project an upbeat, engaging demeanor at all times.To engage in conversations with all who pass the counter ensuring that each customer is introduced to Brand.To encourage that Brand buzz is maintained by coming up with creative ideas to further the brand excitement Key Accountabilities Establish a form of regular communication with Store Managers/Department Managers and Sales Staff—one of your most important responsibilities is to be able to create and implement a plan of action based on opportunities together with Store Managers/Department Managers and Brand.Establish strong rapport with the department store staff to ensure consistent coaching is delivered and evident in their efforts in your absenceSet goals for yourself and give status reports on these goals to the Head of UK Retail and periodically measure the progress/results of your goals.Monitor achievement of period goals of all stores and communicate results.Identify challenges in the achievement of all goals, and create and implement action plans to address and overcome these challenges.To attend regular team and training meetings.Ensure that you have a strong floor presence. Education Overview Plan, organise and deliver regular training for in store teams to further develop the skills of both new and existing consultants.Create fun/motivational contests around the achievement of goals, tracking and rewarding results.Provide monthly focus for store teams to encourage self study.Support and assist education initiatives, as directed by the Head of UK RetailEnsure consistency of training message is both executed by yourself and delivered through storesTo be available to answer any training related questions from consultants.Liaise with other departments such as Personal Shopping/ beauty/fashion to maximise other opportunities.To visit all stores scheduled, ensuring each visit is performance related and productiveTo organise, conduct and hold motivational briefings on new product launches.To incorporate new styling techniques utilising Brand product to achieve various looksTo liaise closely with Managers to provide constructive feedback. Objectives and Business Overview Monitor sales and in turn create an action plan on how you will achieve sales targets for each month.Pursue in store opportunities or outbound opportunities that pertain to keeping in mind to respect the key messages.Provide on a weekly basis an overview of opportunities that were maximised or missed with the company, why the counter target may have been achieved or not achieved. Competencies we look for Exhibits both skill and passion as a Sales consultant, Coach/Educator/Motivator & Stylist.Communicates effectively across all areas of the business with the appropriate tone.Achieves focused results.Displays adaptability/creativity in problem solving.Maintains high standards in organisation and dependability.Displays a positive attitude and leadership qualities at all times.An authority in hair, with strong background in session styling specifically. Skills required Exceptional confidenceNVQ level 2/3 hairstylistStrong sales abilityEnthusiastic mannerAbility to inspire, motivate and coachHave a passion for people and productsStrong organisational skillsDiplomacy and patience

Key Requirements

Advise Customer Service Department Stores Hair Retail