Job Overview

Apply now My client, who prides themselves on delivering the highest quality of customer service, is currently seeking a professional Service Advisor to join their team. You will be responsible for the arranging and booking of service appointments, handling complaints and communicating effectively with customers. If successful you will be situated in Wandsworth. As a Service Advisor you will responsible for... Welcoming customers who arrive in the dealership/maintance areaArranging and booking service appointments using the in-house computer systemMaking sure customers are always kept up to date with any delays that could happen in the process of repairing their vehicleCompleting service orders and descriptions of problems and repairsExplaining to customers any additional repairs that will need to be carried out on their vehiclesCommunicating effectively to customers the estimated cost and time needed for the repairHandling customers complaintsLiaising with colleagues in the workshopComplying with all Health and Safety produces What kind of candidate is my client looking for? A minimum of 3 years' experience within a Service Advisor roleFull UK Driving LicenceAble to work confidently and effectively in a high-pressured working environmentExcellent team attitudeKerridge/RTC experience is idealThe ability to communicate well with customer over the phone, face to face and by emailGood telephone manner What is on offer? £29,000 basic + an achievable OTE of £35,00040-hour week plus a Saturday morning on a rota basisProgression opportunitiesBrand training will be providedCompany pension schemeVehicle purchase discount HCP International is acting as an Employment Agency in relation to this vacancy.

Key Requirements

service advisor service kerridge service reception service consultant service team