Job Overview

Apply now Hours: 35.75 hours over 5 days per week Benefits: Bonus Scheme, 28 days Holiday including Bank Holidays increasing to 33 with service, Birthday Holiday, NPA Qualification, Childcare Vouchers and Uniform provided. The first Ramsdens branch opened in 1987 in Stockton-on-Tees and since then we have been trusted by over 1 million people to provide a simple solution to meet their needs. Now we need you, yes you! Ramsdens are currently on the lookout for an effective Branch Manager who works hard to deliver sales and profits and all of our company services and procedures. Get rewarded and we will help take your career forward. Review operational turnover, maintain maximum efforts to achieve agreed operating income.Manage and closely control company assetsSupport branch staffEnsure staff are fully trained and maximise all sales opportunitiesMaintain high standards of branch housekeepingMaintain a safe working environment adhering to Company Health and Safety policiesEnsure staff are effectively trained, coached to meet branch requirements and review staff performanceManage and control window displaysMonitor stock handling by staffCooperate with audit teamActively participate in marketing promotionsCompetitor intelligenceMonitor and review employee absenceAssist branch recruitment where necessaryManage customer complaints Essential attributes of the Branch Manager: Able to take responsibility for at least one other staff memberDemonstrate a potential to lead and an understanding of managing performance issuesFace to face customer service experienceAble to demonstrate commercial thinking abilityShow awareness of business operating processesAble to manage own and other time effectivelyAble to give and take clear instruction verbal and email. Good listening skillsAble to solve problems with both staff and customers alikeTake pride in personal presentationMust be able to build external relationships outside of the business that will allow for long term growthBasic PC Skills with the ability to learn new tasks quickly Desirable attributes of the Branch Manager: Proven experience of leading and managing small teamsCapable of effecting high performance and deal with performance issuesJewellery sales experiencePawnbroking experienceAble to understand Company processes and procedures and the impact on day to day branch activityAble to demonstrate effective understanding of communication issues with the ability to influence any outcomeAble to use menu driven packages with confidence

Key Requirements

Communication Skills Customer Service Jewellery Teamwork Time Management