Job Overview

Apply now Selective Recruitment Solutions Ltd work very closely with a well-established Contact Centre based in Thame who are currently recruiting for an Automotive Team Leader. To be part of this fantastic organisation, you MUST be a confident, professional and motivated individual with previous proven people management experience. An organised, flexible and dedicated approach is an essential requirement for this role.Job Title: Automotive Team LeaderContract: Permanent Location: ThameSalary: £24,000 - £25,000 Hours: Monday - Friday 8.30am - 5.00pmThe purpose of this role: Is to deliver and exceed targets through coaching, developing and motivating all individuals within your team.Duties and Responsibilities:*Leadership and Management of a team of Account Executives*Ensuring that all team targets are being met in a timely manner*Working closely with the Client Service Managers to meet client expectations*Develop a sound knowledge of the products and services*Provide an excellent customer service experience at all times*Build strong and lasting relationships with customers and clientsCandidate Specification:*Have experience of working in a customer focused environment*A proven track record of leading and managing of people*An interest in or understanding of the Automotive Fleet market is desirable*Have experience of implanting coaching and developing strategies*Ability to demonstrate achievement of SLA adherence *Able to confidently converse with internal and external clients*Good communication, planning and organisation skills*Have excellent attention to detail Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Key Requirements

call centre customer service coaching automotive team leader